Is it a regulatory requirement for a care home to have a website?

Many care providers in the UK have asked us if it is a regulatory requirement for care homes to have a website? 

The simple answer is Yes. Care homes, nursing homes, and residential homes across the UK are all required to have a website outlining the service they provide. 

In fact, all healthcare services that are regulated by the Care Quality Commission (CQC) are required to have a website, and there are some specific items that regulated services must display on their service page. 

The criteria for care homes and other regulated care services include certain information needing to be displayed on your website, such as:

  • The name of the service that is rated (and regulated) under CQC
  • Ratings for all services/premises under a provider – this information can be shown on a single page, or on different pages if you have a separate page for different premises
  • The date the last inspection report was published
  • The CQC website address (
  • A link to your profile page on the CQC website where they display an assessment of your performance and ratings

What happens if you don’t display the correct information on your care home website? 

If you fail to display the correct information on your care home website it’s likely you’ll be fined. The Care Quality Commission routinely check provider and service websites to ensure they meet regulatory requirements.

If your website is non-compliant it will eventually be picked up by the regulator and trigger a formal process.

How to get my website CQC compliment?

Make sure your website is up-to-date and accurate. This is an important step in making your website is CQC compliant. If you have an outdated, or inaccurate website, then it could lose you valuable points with The Care Quality Commission, not to mention prospective residents.

Seek professional help from a reputable website creator. It is important that you use a highly experienced website creator who will be able to ensure that your site meets all the necessary criteria for CQC approval, and also works correctly on mobile devices too!

In order to make sure your site stays up-to-date with the latest inspection report, it is advisable to use CQC’s widget to display your service rating. The widget will make sure visitors can see they are dealing with an approved care home provider and it’s also really good for search engine optimization (SEO).

Get Compliant Today

Don’t delay – make sure your website is fully compliant today! Our team at specialise in healthcare websites and healthcare marketing. If you need to get your website compliant quickly, or you want to check your website meets the required criteria, our team are here to help.

We’ll not just get you compliant, with a candykite website you’ll be looking sweet and flying high!

Contact us here:

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